Return and Shipment Policy, and Disclaimer
Thank you for your order with JB Cosmetics. Orders are final sale, and there are no refunds, returns, exchanges, order cancellations, or order detail changes available once the order has been submitted.
Please call 714-521-6200 within 10 days for questions or concerns about your order. Order processing time is 1-2 business days, and normal delivery and transit is 2-10 business days (excluding holidays, weekends, closed business hours). Orders are shipped from Southern California. Air shipments placed before 12pm PST can be requested to be shipped the same business day.
We will notify you of any out of stock items or delayed processing for your order, along with an estimated time of arrival for items that are shipped separately.
There is a new shipment fee processed for changes to the delivery address after the order has been processed.
Orders are shipped with either UPS or USPS. JB Cosmetics is not responsible for packages that are lost, stolen, or delivered incorrectly, and is not obligated to re-send the goods. Shipment errors can be filed as a claim with the carrier. If a lost package claim is accepted by the carrier they may offer reimbursements of up to a maximum of $100. Additional carrier insurance must be requested by phone, for an additional fee per shipment.
No animals were harmed or used for testing in the process of developing JB Lashes products.
Normal transit for international orders is 1-2 weeks in addition to customs processing. All customs information, laws & regulations for importing goods is the responsibility of the receiver. Please check with your local customs for the most current information. Any brokerage fees, customs tax & duties are billed by customs only, and are required to be paid by the receiver. Any returned shipments due to failure of paying duties or taxes, or due to lack of paperwork necessary to release shipment from customs is the responsibility of the receiver. UPS will discard packages not claimed from customs within 2 weeks. Unclaimed packages are not the responsibility of JB Cosmetics, and the receiver may be billed for fees of package returns to the USA, and also re-shipment requests.